General Grievance & Complaints & Compliments Policy and Procedures
Click here to view St Lucy’s General Grievance & Complaints & Compliments Policy and Procedures:
What kind of personal information does the School collect and how does the School collect it?
The type of information the School collects and holds includes (but is not limited to) personal information, including health and other sensitive information, about:
- pupils and parents and/or guardians (parents) before, during after the course of a pupil’s enrolment at the School;
- job applicants, staff members, volunteers and contractors; and
- other people who come into contact with the School.
Personal Information you Provide: The School will generally collect personal information held about an individual by way of forms filled out by parents or pupils, face-to-face meetings, emails, interviews and telephone calls. On occasions people other than parents and pupils provide personal information Personal information provided by other people: In some circumstances the School may be provided with personal information about an individual from a third party, for example, a report provided by a medical professional or a reference from another School.
In administering the individual’s employment or contract, as the case may be; for insurance purposes; seeking funds and marketing for the School; you satisfy the School’s legal obligations, for example, in relation to child protection legislation.
How will the School use personal information you provide?
The School will use personal information it collects from you for the primary purpose of collection, which is the provision of Catholic Schooling, and for such other secondary purposes that are related to the primary purpose of collection and reasonably expected, or to which you have consented.
Pupils and Parents:In relation to personal information of pupils and Parents, the School’s primary purpose of collection is to enable the school to provide schooling for the pupil enrolled in a special education environment. This includes satisfying both the needs of Parents and the needs of the pupil throughout the whole period the pupil is enrolled at the School.
The purposes for which the School uses personal information of pupils and Parents include:
- to keep Parents informed about matters related to their child’s schooling, through correspondence, newsletters and magazines;
- day-to-day administration
- looking after the pupils’ educational, social and medical wellbeing;
- seeking donations and marketing for the school; and
- satisfy the school’s legal obligations and allow the school to discharge it’s duty of care;
In some cases where the School requests personal information about a pupil or parent, if the information requested is not obtained, the School may not be able to enrol or continue the enrolment of the pupil or permit the pupil to take part in a particular activity.
Job applicant, staff member and contractors: In relation to personal information of job applicants, staff members and contractors, the School’s primary purpose of collection is to assess and (if successful) to engage the applicant, staff member or contractor, as the case may be.
The purposes for which the School uses personal information of job applicants, staff members and contractors include:
- in administering the individual’s employment or contract, as the case may be;
- for insurance purposes;
- seeking funds and marketing for the School;
- to satisfy the School’s legal obligations, for example, in relation to child protection legislation.
Volunteers: The School also obtains personal information about volunteers who assist the School in its functions or conduct associated activities, to enable the School and the volunteers to work together.
Marketing and fundraising: The School treats marketing and seeking donations for the future growth and development of the school as an important part of ensuring that the School continues to be a quality learning environment in which both pupils and staff thrive. Personal information held by a School may be disclosed to organisations that assist the school’s fundraising, for example the School’s Foundation or alumni organisation.
Parents, staff, contractors and other members of the wider School community may from time to time receive fundraising information. School publications, like newsletters and magazines, which include personal information, may be used for marketing purposes.
Who might the school disclose personal information to? The School may disclose personal information, including sensitive information, held about an individual to:
- another school;
- government departments;
- the School’s local parish;
- medical practitioners;
- people providing services to the School, including specialist visiting teachers, counsellors and sports coaches;
- recipients of School publications, like newspapers and magazines;
- parents; and
- anyone you authorise the School to disclose information to and anyone to whom we are required to disclose the information by law.
Sending and storing information overseas: St Lucy’s School may disclose personal information about an individual to overseas recipients, for instance to facilitate a school exchange. However a school will not send personal information about an individual outside Australia without:
- obtaining the consent of the individual (in some cases this consent will be implied); or
- otherwise complying with the Australia Privacy Principals or other applicable privacy legislation. The School may also store personal information in the ”cloud” which may mean that it resides on servers which reside outside Australia
How does the School treat sensitive information?
In referring to ‘sensitive information’, the school means: information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation or practises or criminal record, that is also personal information and health and biometric information about an individual.
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law.
Management and security of personal information The School’s staff is required to respect the confidentiality of pupils’ and Parents’ personal information and the privacy of individuals.
St Lucy’s School has in place steps to protect the personal information the School holds from misuse, interference and loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records and password access rights to computerised records.
Access and correction of personal information Under the Commonwealth Privacy Act and the Health Records Act, an individual has the right to obtain access to any personal information which the school holds about them and to advise the school of any perceived inaccuracy. There are some exceptions to this right set out in the Act. Pupils generally will be able to access and update their personal information through their parents but older pupils may seek access and correction themselves. There are some exceptions to these rights. To make a request to access any information St Lucy’s School holds about you or your child, please contact the St Lucy’s School Principal in writing. The school may require you to verify your identity and specify what information you require. The school may charge a fee to cover the cost of verifying your application and locating, retrieving reviewing and copying any material requested. If the information sought is extensive, the school will advise the likely cost in advance. If we cannot provide you with access to that information we will provide you with written notice explaining the reasons for refusal.
Consent and rights of access to the personal information of pupils St Lucy’s School respects every parent’s right to make decisions concerning their child’s education. Generally, the School will refer any requests for consent and notices in relation to the personal information of a pupil to the pupil’s Parents. The school will treat consent given by Parents as consent given on behalf of the pupil, and notice to Parents will act as notice given to the pupil.
As mentioned above, Parents may seek access to personal information held by the school about them or their child by contacting the Principal. However, there will be occasions when access is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others, or where the release may result in a breach of the school’s duty of care to the pupil.
Enquiries and complaints If you would like further information about the way St Lucy’s School manages the personal information it holds, or wish to complain that you believe that the school has breached the Australian Privacy Principles please contact the school’s Principal. The school will investigate any complaint and will notify you of a decision in relation to your complaint as soon as is practicable after it has been made.
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